Policies and Procedures
DELIVERY AND PICK-UP SERVICE is available throughout the city and in many cases throughout the state. Delivery charges are based on the type and quantity of equipment along with the distance traveled. We will be glad to quote deliver charges upon your placing of the order. An extra charge will be mode for delivery to areas that are not at ground level or easily accessible.
WE ARE JUST A CALL AWAY at 842-8368 or 1-800-880-8368 if you need assistance in finding equipment not listed in this brochure or if you have any questions. We will be glad to assist you in planning your function or make on on-site inspection.
Note: A $50.00 deposit (Min.) is required on all equipment rented.
Also: A cleaning fee will be charged for any equipment not returned clean.
RENTAL RATES published in this guide are based on a one-day use of the equipment. Equipment rented at this rate should be picked up on the day of its use and returned promptly the day after its use. Special arrangements must be mode if you desire to have the equipment that is to have multiple one or greater than one-day use. Rental equipment that is returned after the contract dates will be assess a late charge.
PAYMENT OF RENTAL FEES will be required upon pick-up or delivery of equipment. Advance deposits are required to receive rental equipment and also allow us to have it checked and pocked in time for your pick-up or delivery. However, if you suddenly realize you are in need of a certain item, phone and we will service you as quickly as possible.
DEPOSITS are required on all rental equipment. The amount of deposit varies depending on the type of item(s) being rented and the size of the order. The deposit will be refunded to you upon return of the equipment in good order and properly cleaned. If the equipment is being picked up by our delivery service the deposit refund will be sent to you since our drivers are not authorized to issue refunds.
Replacement Costs or Repair
CHARGES will be assessed on any equipment lost or damaged by the customer. Please count and check all equipment with the rental company employee upon receiving the equipment. If you or on authorized individual are not able to be available to receive rental equipment, the initialed contract of the rental employee will be considered on accurate and valid count of the equipment listed on the contract. Please make sure all equipment is handled and secured properly.
EQUIPMENT MALFUNCTION should be brought to our attention immediately. All equipment that you rent should be in good operational order and properly sanitized for immediate use. If for some reason the equipment you have obtained from us does not meet our high standards we will make every attempt to rectify the problem immediately.
CLEANING CHARGES of up to 50% of the normal rental charge will be assessed on all items returned unclean. Please make special arrangements with us if you know you will not be able to clean items before they are to be returned. Please check with us before disassembling any equipment for cleaning or maintenance purposes.
LINEN RETURNED UNUSED will not be given credit on your contract. In order for us to maintain our high standard of custom linens, we must inspect and service all linens that are being returned. If for some reason you receive linen that you feel does not meet our high standards of quality, please return it immediately so we can make sure all things are in good order for your function. NO Returns or Refunds on unused front room products.
Our business is providing high quality equipment and service to make your special event a truly memorable occasion.
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